Shipping policy

Shipping Policy

Thank you for shopping with Boutique KADIM! We are committed to ensuring a smooth and efficient shipping experience for you. Please review our shipping policy below to understand how we handle shipping and delivery.

1. Shipping Locations

We currently ship to Canada, the United States and Senegal. If you live outside these countries, please contact our customer service team to inquire about shipping options.

2. Processing Time

Orders are typically processed within 1-2 business days of receipt. Processing times may vary during peak periods or holidays. You will receive an email confirmation with tracking information once your order has shipped.

3. Shipping Methods and Rates

We offer various shipping methods to accommodate your needs. Shipping rates are calculated based on the delivery method, destination, and weight of your order. You can view the shipping options and costs at checkout. If you would like to use a different shipping option, please contact us by e-mail, and we will do our best to meet your needs.

4. Delivery Times

Delivery times depend on the shipping method chosen and the destination. Please note that delivery times are estimates and may be subject to delays due to factors such as weather, carrier issues, or customs processing.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our carrier's website.

6. Shipping Issues

If you experience any issues with your shipment, such as a delay or an incorrect address, please contact our customer service team as soon as possible. We will do our best to assist you in resolving the issue.

7. International Orders

For international orders, please be aware of the following:

  • Customs Duties and Taxes: You may be responsible for any customs duties, taxes, or fees imposed by your country. These charges are not included in the shipping cost and are the responsibility of the recipient.
  • Delivery Time: International shipping times can vary. Customs processing may also affect delivery times.

8. Order Changes and Cancellations

Once an order is placed and processed, we are unable to make changes or cancellations. Please review your order carefully before completing the purchase. If you need to modify or cancel your order, contact us immediately, and we will do our best to assist you if the order has not yet been processed.

9. Lost or Damaged Shipments

If your shipment is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to investigate the issue and determine the appropriate resolution.

10. Contact Us

If you have any questions or concerns about our shipping policy or need assistance with your order, please contact us at:

Boutique KADIM
contact@kadim-shop.com

Thank you for choosing Boutique KADIM. We appreciate your business and are committed to providing you with an excellent shipping experience.